Rules for Guests

Send enquiries using accurate information and specific dates. One clear enquiry containing all your questions is more useful than several parallel messages.

Before making a payment

Confirm all terms — the total price, payment method and cancellation rules — in written communication with the accommodation owner. The platform does not mediate payments between guests and owners.

Reporting a problem

When a listing does not match the actual accommodation or you notice misuse, report it to [email protected] with the listing link and a description of the problem.